Stages of Agency Growth

Most agency founders start out as freelancers who are busy doing their own thing. Their initial client projects are small, scrappy and confined to a b...

Dealing with Bad Bosses

Most of my business consulting work is directly with the business owner, but when I'm working with a client who is having people problems, what I tend...

How Can You Tell if Your Remote Team Members Are Performing?

I once worked with a business owner who made his remote team members install a screen recording tool so that he could monitor them to see if they were...

Hiring Tip: Don't Discredit Overqualified Candidates

As a hiring manager I've seen loads of resumes come across my desk. one of the biggest mistakes that I've made early in my hiring days was to immediat...

Communicating Salary Cuts & Layoff With Your Team

We're moving from "weeks" to "months" of economic impact and business disruption from COVID-19 and you're probably in a place where you're checking th...

Why Focus on CRO? A Chat with Kelly B.

I'm in a lot of 'mastermind'-type groups for agency owners and recently a fellow member, Kelly Bryn, reached out asking about which agency owners are ...

"Good Problems" are Still Problems

"I have more leads than I can count!"